Courses - Adult Enrichment / Online Learning -
Adult Enrichment 2020-2021
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Length (in hours): 16
Jun 1 – 26
Sep 8 – Oct 2
This course can be taken individually or as part of a certificate: Workplace Conflict Solutions Certificate